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Frequently Asked Questions

1. Do you offer in person or virtual services

We offer virtual services only at this time. We provide appointments through a virtual platform called OWL Practice Management. OWL is compliant with privacy legislation in Ontario.

2. What is the difference between a psychologist and a psychological associate

Overall, the main difference between the two is in the pathway to getting licensed with the College of Psychologists of Ontario. Both professions are registered with the College of Psychologists of Ontario and have the same scope of practice and have the ability to diagnose mental health conditions. Psychological associates have completed a master’s degree in psychology, and then 4 years of work experience. Psychologists have completed a doctoral level degree in psychology as well as a one-year internship. Both professionals completed an additional year of formal supervised experience and passed 3 examinations required by the College.

For a chart that compares different mental health professionals, please download it here

3. What is the difference between a psychologist/psychological associate and psychiatrist

A psychiatrist is a medical doctor and is licensed to prescribe medications as a primary means of supporting someone with a mental health issue. Psychiatrist treatment is also covered by OHIP and a referral from a general practitioner (GP) is required to get an appointment. Psychologists and psychological associates cannot prescribe medication and they are trained to assess and treat mental health disorders by teaching people ways to change their thoughts and behaviours.

For a chart that compares different mental health professionals, please download it here

4. What are your service fees
Our fees are $240 for a 60-min session.
5. Are your fees covered by insurance
Psychological services are not covered under OHIP but most extended health benefits will offer some coverage. Please check your personal plan to determine your coverage as it can vary based on your benefit plan. We do not provide direct billing for insurance companies.
6. What forms of payment do you accept

We accept e-transfers and credit card. Payment is completed at the end of each session and you will be provided with a receipt that can be submitted to your insurance company for reimbursement.

7. What age groups do you treat

We treat adults 18 years and older. We provide treatment options for both individuals and couples.

8. Do I need a referral to book an appointment

No, a referral is not needed to see a psychologist or psychological associate.

If your doctor or other health professional would like, they are welcome to send a referral by fax to 226-250-1424.

9. What can I expect in the first session
At the beginning of the first session, you will review the consent form with your therapist, and they will be able to answer any questions you may have. Following consent, we will discuss the concerns that led you to seek therapy, as well as relevant background information. The goal of this session is to assess your symptoms, discuss therapeutic goals, and begin to formulate an appropriate treatment plan.
10. How often will we have sessions
What we know from the research is that consistent and regular therapy is effective. We recommend that clients initially meet with their therapist on a weekly or biweekly basis so they can learn more about their concerns and start to work on the goals they identified. As treatment progresses, these sessions may be spread out, so you have more time to practice the skills you have learned. Each session usually lasts 50 minutes, leaving the therapist 10 minutes to complete payment, schedule the next appointment, and complete session notes.
11. How long will I need to be in therapy

When using a Cognitive Behavioural Therapy (CBT) approach, the recommended treatment length is between 8-20 sessions. However, the length of time someone is in therapy varies depending on their individual needs (presenting concerns, goals for therapy, and financial considerations).

12. Cancellation policy

To maximize the effectiveness of treatment, it is in the client’s best interest to make it a high priority to attend each scheduled session. We require 48-hour notice for cancelled appointments. A fee of $100 will be applied for appointments cancelled less than 48 hours in advance. By providing at least 48-hour notice, we can offer the appointment time to someone else. If you arrive late for your appointment, we will meet for the balance of the remaining time available, and you will be required to pay the full session rate.

13. How do I prepare for my virtual session
  • Ensure a secure Wi-Fi connection and functioning video camera.
  • Pick a quiet, private space with no distractions.
  • Close unrelated tabs and put your phone aside, this time is for you.
  • In case of technical glitches, a phone will be our backup communication tool.