FAQs
Frequently Asked Questions
1. Do you offer in person or virtual services
We offer virtual services only at this time. We provide appointments through a virtual platform called OWL Practice Management. OWL is compliant with privacy legislation in Ontario.
2. What is the difference between a psychologist and a psychological associate
Overall, the main difference between the two is in the pathway to getting licensed with the College of Psychologists of Ontario. Both professions are registered with the College of Psychologists of Ontario and have the same scope of practice and have the ability to diagnose mental health conditions. Psychological associates have completed a master’s degree in psychology, and then 4 years of work experience. Psychologists have completed a doctoral level degree in psychology as well as a one-year internship. Both professionals completed an additional year of formal supervised experience and passed 3 examinations required by the College.
For a chart that compares different mental health professionals, please download it here
3. What is the difference between a psychologist/psychological associate and psychiatrist
A psychiatrist is a medical doctor and is licensed to prescribe medications as a primary means of supporting someone with a mental health issue. Psychiatrist treatment is also covered by OHIP and a referral from a general practitioner (GP) is required to get an appointment. Psychologists and psychological associates cannot prescribe medication and they are trained to assess and treat mental health disorders by teaching people ways to change their thoughts and behaviours.
For a chart that compares different mental health professionals, please download it here
4. What are your service fees
5. Are your fees covered by insurance
6. What forms of payment do you accept
We accept e-transfers and credit card. Payment is completed at the end of each session and you will be provided with a receipt that can be submitted to your insurance company for reimbursement.
7. What age groups do you treat
We treat adults 18 years and older. We provide treatment options for both individuals and couples.
8. Do I need a referral to book an appointment
No, a referral is not needed to see a psychologist or psychological associate.
If your doctor or other health professional would like, they are welcome to send a referral by fax to 226-250-1424.
9. What can I expect in the first session
10. How often will we have sessions
11. How long will I need to be in therapy
When using a Cognitive Behavioural Therapy (CBT) approach, the recommended treatment length is between 8-20 sessions. However, the length of time someone is in therapy varies depending on their individual needs (presenting concerns, goals for therapy, and financial considerations).
12. Cancellation policy
To maximize the effectiveness of treatment, it is in the client’s best interest to make it a high priority to attend each scheduled session. We require 48-hour notice for cancelled appointments. A fee of $100 will be applied for appointments cancelled less than 48 hours in advance. By providing at least 48-hour notice, we can offer the appointment time to someone else. If you arrive late for your appointment, we will meet for the balance of the remaining time available, and you will be required to pay the full session rate.
13. How do I prepare for my virtual session
- Ensure a secure Wi-Fi connection and functioning video camera.
- Pick a quiet, private space with no distractions.
- Close unrelated tabs and put your phone aside, this time is for you.
- In case of technical glitches, a phone will be our backup communication tool.